Smarter, faster replies powered by AI – now available in TownSq Community and TownSq Business
Managing homeowner questions and concerns shouldn’t slow you down. That’s why we’re introducing TownSq AI: Suggested Reply, your trusted virtual assistant for faster, more efficient HOA communication and streamlined workflows.
Instead of searching through documents or retyping the same messages over and over, you can now simply click “Suggest a reply”, review a smart, personalized response based on your community’s information, make any needed edits, and send—all in just a few seconds.
Instead of digging through files or rewriting the same messages, simply click “Suggest a reply” to generate a smart response based on your community’s specific data. Review, edit if needed, and send—all in seconds.
Find it in: TownSq Community: Built seamlessly into the Requests feature. TownSq Business: Embedded in the new Workspace, your centralized hub for task management.
Wherever you work, Suggested Reply fits flawlessly into your routine, saving time and improving communication, so you can focus on what matters most.
What does It do?
Suggested Reply helps you respond to homeowner requests by generating context-aware responses using community information already stored within the platform, such as documents, announcements, and account details.
You stay in control; the AI simply assists. You decide whether to use, edit, or ignore the suggested response.
How does it work?
In TownSq Community (via Requests):
- A homeowner submits a request.
- The manager clicks “Suggest a reply.”
- The AI reviews relevant community content (respecting access permissions).
- A suggested response is generated.
- The manager reviews, edits if needed, and posts the reply.
- Feedback can be provided using thumbs-up or thumbs-down icons.
Watch the video to learn more:
In TownSq Business (via Workspace):
- Users manage requests, messages, and assignments from a centralized dashboard.
- Suggested Reply becomes available when responding to homeowner requests.
- The AI generates a response using internal documents, announcements, and account info.
- The user reviews, adjusts, and sends the reply when ready.
Watch the video to learn more:
Suggested Reply follows a human-in-the-loop model—AI supports you, but you remain in charge. All data stays safely within TownSq.
Why it matters
TownSq AI Suggested Reply helps managers work more efficiently by freeing up time for higher-priority tasks and reducing the effort spent on repetitive communications. It enables faster replies, giving residents the answers they need with less back-and-forth. It also supports better organization by surfacing relevant information that can be difficult to recall or locate.
Built directly into the existing platform, there’s no need for additional tools or training; it’s intuitive and ready to use. The AI maintains privacy and security by generating replies only from content the requester is authorized to access. All suggestions are tailored to each community, with no data across communities.
How to Get Started
Before using Suggested Reply, take a moment to ensure your documents and announcements are accurate, current, and helpful—your AI responses depend on it.
- Meeting minutes
- Community rules and policies
- HOA documents
- Frequently requested content (FAQs)
TownSq AI: Suggested Reply is available to communities on the Advanced Plan. Not sure which plan you’re on? Your Client Success Representative can help.
We remain committed to continuously enhancing your experience, making everyday tasks simpler, faster, and more efficient.
.jpg)
