Have questions?  
We’ve got answers! 

No, TownSq is a third-party communication and payment platform chosen by your HOA or management company.

TownSq is available for download on iOS and Android devices.

To get the app, simply:  

1. Open the iTunes (iOS) or Google Play (Android) store.
2. Search for TownSq.
3. Select the TownSq icon.
4. Tap Install.
5. Follow the on-screen instructions to complete the installation.

Your management company will send you an email invitation with your login details. From there, you can either:

1. Follow the instructions to create a password.
2. Provide an email address and create a password.

That’s it! Now you’re registered and logged into TownSq.

If you have not received an invitation, visit https://app.townsq.io/login using a computer and follow the steps below to register your profile:

1. Click Sign up with an account number in the lower-right corner of the page.
2. Enter your property's ZIP code and your account number.
3. Click Continue.
4. Confirm your details and create a password.

Don’t have your account details? Contact your management company for assistance.

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For any questions or to request a resend of your invitation, please reach out to your management company.

From the Web:

1. Log into TownSq at https://app.townsq.io/login.
2. Click your name in the upper right-hand corner, then select Accounts.
3. Click Make a payment to choose from options like One-time payment, Manage autopay, and Manage payment methods.

From the TownSq App:

1. At the top of your mobile feed, select the account you would like to make a payment on.
2. Tap Make a payment to choose from options like Pay open balance, Set up recurring payment, or Make a one-time custom payment.

Have more payment questions? Email us at support@townsq.io

Your online balance may show as zero before the start of the month, but payments can still be made at any time. If you have further questions about your balance or payments, email support@townsq.io

For refunds or to request a late-fee waiver, please contact your management company. TownSq is a third-party app and cannot process refunds or waive fees.

If you need help finding your management company’s contact information, email support@townsq.io, or log into TownSq and submit a request to your community manager or board members directly.

For refunds or to request a late-fee waiver, please contact your management company. TownSq is a third-party app and cannot process refunds or waive fees.

If you need help finding your management company’s contact information, email support@townsq.io, or log into TownSq and submit a request to your community manager or board members directly.

Online credit card payments incur a $2.95 convenience fee, plus 3.5% of the total payment amount. This fee is based on your assessment and may vary by community association. eCheck payments also incur a $2.95 convenience fee.

Desktop:

1. Log into your TownSq account. In the top-right corner, click your name to open the drop-down menu.
2. Select Edit profile.
3. On the next screen, customize your notification preferences.
4. Under News & Events, toggle notifications on (green) or off (white).
5. Click Save in the bottom-right corner to apply your changes.

Mobile:

1. Log into your TownSq account.
2. Tap the Menu icon at the bottom of the screen.
3. On the next screen, select Push notifications.
4. Toggle the notifications you wish to receive on (green) or off (white).
5. Tap Save to apply your changes.

To reset your password, use the following link: https://app.townsq.io/user-recovery.

TownSq support is available Monday-Friday, 9 AM-5 PM CST. You can contact us by phone, or you can email at support@townsq.io.  

We typically respond within the same day, though response times may vary based on demand.

We typically respond within the same day, though response times may vary based on demand.TownSq is the third-party communication and payment platform used by your HOA or management company. For neighbor disputes, questions about guidelines, amenities, or other concerns, log into your TownSq account and contact your community manager or board members directly through the Requests tab.