Every day, community managers receive requests that are often simple to resolve and are already addressed in existing documents or announcements.
With TownSq AI | Request Interception, residents can now access that information through AI-powered search, surfacing relevant content before a new request is submitted.
Residents get answers faster, while managers can focus on the requests that truly require more time and attention.
Find it in TownSq Community—integrated directly into the Requests flow (available on Web and Mobile).
What does it do?
Request Interception uses an AI-powered contextual search to help residents quickly locate existing information from community documents and announcements.
When a resident starts a new request, the system automatically analyzes the text and instantly displays up to three suggestions that might already contain the answer.
If the suggestion helps, the homeowner can close the flow immediately. If not, the request proceeds as usual to the manager.
How does it work?
In TownSq Community (via Requests):
1. The homeowner fills out a request form (title, category, description, attachments).
2. Upon clicking Submit, TownSq AI reviews the message and searches within community documents and announcements.
3. If relevant results are found, up to three are displayed—each with a short preview and a link to view the full content.
The homeowner can:
- Click Yes, I found my answer to close the flow.
- Click No, submit my request to continue as usual.
- Select Go back to edit their request before sending.
All results respect the user's permission level and visibility settings defined by the community.
Watch the video below to learn more:
Why it matters
For homeowners:
· Get quick access to helpful information anytime.
· Find accurate, verified answers within your community.
· Submit a request if you still need assistance—you’re always in control.
For managers:
· Help homeowners quickly find the right resources.
· Keep your workload focused on high-impact tasks.
· Improve communication and transparency across the community.
Request Interception creates a smoother experience by connecting residents to the information they need, while keeping human support available where it’s needed most.
Getting started, privacy, & access
No setup required! The feature is automatically available in the Requests flow for residents only.
To ensure the best results, keep your documents and announcements updated, clearly titled, and focused on frequently referenced topics like parking and amenity rules, maintenance procedures, community policies, and contact or emergency information.
All processing happens securely within TownSq; no external AI vendors are used. Only documents and announcements that each user is authorized to view are included in the search, and community data is never shared or mixed across communities.
Included in all TownSq Business plans and available as a $20/month add-on for other communities, including both Request Interception and Suggested Reply.
TownSq AI | Request Interception helps homeowners find what they need faster—powered by intelligent search, backed by trusted community content, and designed to keep communication clear and efficient.
Ready to triage your community’s requests? Connect with our experts today.
.jpg)
