Managing community operations involves many moving parts, from maintenance requests and inspections to board meetings, vendor coordination, and resident initiatives.
To help teams stay organized and aligned, we've redesigned the Assignments experience to make it easier to create, manage, track, and standardize operational work across communities.
Why It Matters
As communities grow and processes become more complex, keeping work organized, accountable, and visible can become increasingly challenging. Important details can get scattered across emails, spreadsheets, and informal follow-ups, making it harder to maintain consistency and track progress.
Enhanced Assignments helps bring operational work into a single, structured workflow, making it easier to coordinate activities, monitor progress, and keep teams aligned.
With these improvements, teams can benefit from:
· Better visibility into operational work and progress
· Clearer ownership and accountability
· More standardized and consistent processes
· Improved collaboration across stakeholders
· Reduced manual follow-ups and status requests
What's New
1. Redesigned assignment creation
Creating and organizing work is now faster and more intuitive.
The new guided workflow helps teams capture important information consistently, assign ownership more effectively, and keep operational work organized from start to finish.
Whether managing inspections, maintenance activities, board initiatives, or community projects, teams can create and track work with greater clarity and less manual effort.
2. Templates for common processes
Many operational activities follow the same steps every time. Templates help teams reduce repetitive setup and create consistency across communities.
Instead of recreating assignments from scratch, users can launch standardized workflows and adjust them as needed.
3. Categories and custom fields
Different workflows require different types of information.
With categories and custom fields, teams can tailor assignments to specific operational processes while ensuring the right details are captured every time.
For example, maintenance assignments may require custom fields for inspection dates, vendor information, service documentation, or follow-up actions, while event assignments may capture details such as location, start time, equipment needs, and promotional materials.
Categories help organize work, while custom fields capture process-specific information directly within each assignment. Together, they support more structured and consistent workflows across communities and teams.
4. Subtasks for improved tracking
Complex activities often involve multiple steps and contributors.
Subtasks make complex work easier to manage by breaking it into clear, actionable steps and providing greater visibility into progress, helping teams stay on track from creation to completion.
5. Recurring assignments
Recurring assignments help teams standardize ongoing operational work and reduce manual effort.
From inspections and maintenance activities to board meeting preparation and vendor coordination, recurring workflows help ensure routine processes happen consistently and stay on schedule.
6. Activity tracking and execution history
Teams stay aligned when everyone has visibility into the work being done.
Assignments now provides a centralized activity history, providing transparency into updates, progress, and key actions throughout execution.
7. Robust reporting capabilities
Centralized assignment data gives teams greater visibility into operational activity across their communities, helping them track trends, identify bottlenecks, and make more informed decisions.
Built for Connected Community Management
The new Assignments experience is available in both TownSq Business and TownSq Community, delivering a consistent way to manage community-related work across platforms.
· TownSq Business: Available on the web.
· TownSq Community: Available on the web, iOS, and Android, enabling teams to manage assignments from anywhere.
As community management continues to evolve, we’re dedicated to delivering solutions that simplify operations, strengthen efficiency, and support the teams behind thriving associations.
