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Bridging the gap between property management executives and managers can minimize confusion, reduce miscommunication, and enhance transparency. Here are 4 ways to achieve this.
When you leverage technology there are many ways you can “stay human.” Here are 3 ways you can do it in your community.
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We’re excited to announce that our parent company HOAM Ventures has launched a podcast featuring HOAM Ventures CEO, and TownSq’s very own VP of Client Success, Hosanna Hanson.
Employee retention is one of the biggest concerns for many industries in 2023. Companies are being forced to operate leaner but provide the same level of service. Our recent blog outlines ways your management company can run leaner while giving the same level of service.
When we leverage technology we seek out ways to optimize an organization or an individual's performance. The use of technology streamlines processes and operations, maximizes revenue, creates efficiencies, and most importantly increases engagement.
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An Architectural Review Committee (ARC) is essential to every community. Because this committee plays an important role, they must also be fair and reasonable. Here are five tips to ensure your ARC is consistent in your HOA.
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Michael Lanan, Regional Sales Manager for the West division of TownSq, recaps industry trends and learnings from CACM's Northern California Law Seminar and Expo.
It's important to start the new year off right in your HOA. It can be easy to forget where you left off when coming back from the holidays, so we've compiled a list of ways to stay on track.
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TownSq recently conducted a survey to understand industry trends going into 2023. The survey revealed a lot about our industry's current and future state—and the results can help you stay ahead of your competition. Access this exclusive data and download your FREE copy of our ebook
Employee turnover in the property management industry is a hot topic in the new year. We've identified five reasons for increased employee churn and five solutions to help your management company retain its employees.
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As we head into a new year it's important to recognize the emerging trends so that your HOA can be successful. We have outlined five trends to look out for in 2023.
As we head into a new year, we want to reflect on all we accomplished in 2022. Take a look back at some of our highlights of this year!
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Resale documents or the resale package can confuse home buyers and sellers. Here are five common issues you may face when handling resale documents and ways to combat those issues.
The most wonderful time of the year is almost here—and we’re celebrating with a new issue of ComingHome!
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TownSq's Digital Voting feature has quickly changed the game for online voting. We've highlighted a few of the key benefits of adopting this technology for your communities and some best practices for ensuring a successful online vote.
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Having a manager task list is a great way to increase communication and transparency within the communities you manage. It can also improve the community experience for boards and homeowners.
As we approach the end of the year, it is time to look at the current roles in the community to see what needs to be updated for the coming year. We've compiled a list of things you should consider to be best prepared for the coming year.
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What makes HOA banking software so unique? For starters, HOA banking software is not only unique, but it’s also become the future of all HOA software! Software such as this is specifically built to accommodate the financial needs of HOAs and their communities.
ACAM-CEO is an event in our industry that we look forward to every year. Here are some key takeaways that we feel are challenging the property management industry and what things we can do to overcome these obstacles.
Younger generations are beginning to build families and buy homes. So how is this impacting HOAs? Here are five ways we see managed communities change as a younger homeowner moves in.
Resale documents are some of the most important sources of information that helps with ensuring the security of your new home or condominium.
Bringing more technology to the HOAs you manage can be intimidating, especially regarding financials. We outline some important reasons you should offer this to the communities you manage and how it can save you time and money.
Having an architectural review committee isn't enough you need to also have a good review plan in place. Check out these 5 tips for a foolproof architectural review plan that you can easily implement in your community.
HOAs that do not utilize a maintenance plan, often find themselves taking more of a reactive approach. Prepare your community by considering these 5 HOA plans.
HOA dues are a large part in keeping your HOA up and running. It is also important to have a well structured collection policy in place if and when a homeowner defaults on their payment. Outlined in this article are some key steps to ensuring you have a successful collection plan in place.
Adapting technology for your HOA can seem like a rather daunting task, however the benefits far outweigh the risks. Check out these 5 reasons your HOA should be thinking about technology for their community.
Tips for managing your HOA's amenity reservations with ease, plus a downloadable checklist for homeowners to use when enjoying the amenity the reserved.
As a property manager, we're sure you've experienced it all — managing, customer service, community emergencies, community events, HOA budgets, and much more.
As a property manager or board member, fostering teamwork within an HOA can be one of the most effective strategies for your community.
As a property manager, you were not only hired for your fantastic skills and amazing personality, but for your ability to manage people. When it comes to people and relationships, emotional connections are necessary
As our HOA communities grow and develop, so will the need for property management companies. In this day and age, the growth of HOAs is increasing at an unbelievable rate.
The new year always comes with a new resolution. It's typically a time for a change or “reset.” New year's resolutions are just as common in any business, especially in the association management industry.
Congratulations! You’re now the proud parent of a newly elected HOA board of directors! As a community manager, you’re dedicated to helping your board make the perfect transition into their new roles.
Living in an HOA has many benefits, one of the biggest being the hierarchy that exists within the community: managers, boards, and homeowners. Pre-set rules and by-laws inform homeowners what they can do and what they may need to ask permission for.
Property inspections are essential to the well-being and growth of the HOA community. Its primary purpose is to ensure that the community is safe, thrives, and maintains its value.
If you work in HOA management, we’re sure you’ve had your share of working with the HOA violation process — which is no walk in the park. HOA violations are probably one of the most challenging processes to organize and communicate.
It should go without saying that when managing clients, their satisfaction should always be the top priority. When thinking about an HOA specifically, there are many ways to improve homeowner satisfaction within a subset of communities that can be streamlined by HOA software. Below we will discuss some of the many ways you can increase satisfaction in the associations you manage.
Managing an HOA can be highly stressful and sometimes increasingly complicated for board members and community managers. Many HOAs across the United States still operate by non-technological means, meaning that most operations are built on the backbone of in-person meetings or paper and pen.
Just like any job or long-term career, employees are given performance metrics to ensure that their job is being performed at its ultimate best. The same principle goes for HOAs and property management companies — performance metrics such as KPIs are used to evaluate the growth and open opportunities of the community.
For many people, an online election or digital voting is often seen as quite fun and collaborative. However, this isn’t always the case, especially when voting on matters in an HOA. HOA elections are historically given a bad rep because they usually become a point of contention between groups or individuals with vastly differing opinions regarding how the board should run the HOA.
When you work as a manager or board member, you’re expected to do your fair share of collaboration. Keeping tabs on every meeting and member can sometimes be overwhelming...
Do you found yourself discussing the idea of an HOA management company? Or in fact, you may even work alongside one right now.
What makes an effective community manager? The HOA community manager is the unsung hero of the HOA community.
With the ever-expanding scope and use of the internet, along with an increasing demand for businesses in every sector to function virtually on some level, at least, technology has become an essential tool for most companies.
As a community association manager (CAM), you play many roles in the HOA community. From helping the HOA manage the day-to-day operations, assist with requesting proposals, or managing contractors and vendors, a CAM’s role is vital to the overall function of the community.
In terms of creating the best, most well-run community possible, that builds strong foundations in both communications between board members and residents as well the daily operations that keep the community functioning, having a property manager assist in that process can be a tremendous asset.
As an organization that operates as a corporation, a homeowners association must construct and organize their community so that it can thrive.
