Adapting and evolving: How leveraging technology can better serve the communities you manage
If you work in HOA management, we’re sure you’ve had your share of working with the HOA violation process — which is no walk in the park. HOA violations are probably one of the most challenging processes to organize and communicate. Thanks to the new resources now available that help track and complete HOA violations, the process itself has become more advanced and easier to maintain. No longer are the days of hard-copy violations or hand-written letters. We’re now lingering into a new generation where people need and want their information faster.
Since Covid-19, HOA’s have taken advantage of the new advancements in technology. One of which is using third-party applications that help manage and facilitate violation processes critical to any HOA community.
Benefits of third-party applications may include:
TownSq: Considered one of the most advanced HOA software, TownSq is known to enhance many HOA communities with its processes, such as HOA violations.
When it comes to enhancing any process, accessibility will always be a factor. As a community manager, it’s essential to consider the layout of processes and how you will make those processes accessible. One way to do this is by offering an advanced form of documentation. For example, TownSq offers a documentation process and feature where users can view and download individual documents such as CC&R’s, by-laws, or HOA rules & regulations.
If you’re going to communicate HOA violations to a community, you must be educated on what they are. As a board member or manager, it's imperative to know the ins and outs of your violation policies.
One way to ensure your members are fully informed about their violation process is by creating an HOA violation committee. Committees perform inspections, and schedule landscape walks with vendors, managers or a designated inspector. They also provide knowledge to the community consistently by holding committee meetings and Q&A sessions for all community members to take part in.
Some additional benefits include:
As the saying goes, “you gotta get rid of the bad to get to the new.” As a property manager, you’ve probably seen scenarios and processes unfold either for the best or the worst of the community.
As an HOA manager, it's your job to strive for the best HOA community! We must take a few steps back to look at the overall picture by doing this.
Although change can be easier said than done, there’s always room for improvement. It’s pretty standard for HOA communities to find themselves in a rut with the same old routines and a lack of change. Sometimes those changes are dictated and maneuvered by the same people or teams. To bring change, you must allow those to see the possibilities. Many communities bring in an inspector to conduct all HOA inspections. This helps keep things consistent and professional.
If you find your community in this situation, consider having an open meeting with your board of directors or your management company.
Not sure where your community stands? Consider taking our HOA violation process quiz to see if your HOA community should seek additional assistance: HOA Violation Quiz