Hiring a community manager is a valuable investment for a homeowners' association (HOA) seeking to enhance its operations and streamline responsibilities. According to the CAI 2020 Homeowner Satisfaction Survey, 74% of homeowners expressed satisfaction with the value and support provided by their community managers to both residents and their associations.
Fostering a strong partnership with your HOA’s community manager is essential to success. By implementing specific strategies, an HOA can create an environment that promotes effective collaboration, growth, and improved mental health for community managers. Here, we’ll explore key points that can contribute to achieving these goals.
A community association manager (CAM) is a professionally trained individual hired by the board of directors to support leaders, offer advice, and help manage and oversee a community association's day-to-day operations. The primary role of a CAM is to ensure the association's governing documents, policies, and procedures are followed and that the community functions smoothly.
Responsibilities can vary depending on the size and complexity of the community they serve and the management company contract. Some common tasks include:
Community association managers may also guide and support the association's board of directors, helping them make informed decisions, comply with legal requirements, and navigate complex issues. They stay updated on relevant HOA laws and regulations affecting community associations and ensure that the association operates under these guidelines.
In some cases, CAMs may be employed directly by the association, while in others, they may work for a professional management company that provides management services to multiple communities. CAMs may hold certifications or designations specific to community association management, demonstrating their expertise and commitment to professional standards.
Overall, the role of a community association manager is crucial in maintaining the smooth functioning and well-being of a community association, confirming it operates efficiently, meets the needs of its residents, and preserves property values.
Creating a motivating work environment for community association managers is essential for job satisfaction and effectiveness. Here are six strategies that can inspire CAMs, leading to enhanced performance and a thriving community.
Good communication is the cornerstone of any successful relationship. HOAs should establish channels of communication with their community managers.
To ensure community managers remain engaged and motivated, set reasonable and achievable goals. Collaborate with the manager to establish measurable objectives aligned with the HOA's vision. Clear expectations enable community managers to focus their energy and positively impact the association.
Investing in the professional growth of community managers benefits both the individuals and the HOA. Encourage managers to participate in industry conferences and workshops that refine their skills and knowledge. This helps them stay updated with best practices and demonstrates the HOA's dedication to their development.
Additionally, CAMs can benefit from various training opportunities to improve their skills and stay up to date with emerging trends in the industry.
For example, a community manager course will help CAMs:
Recognizing and appreciating community managers’ efforts is vital for boosting morale. Implement a system for acknowledging their achievements, such as Employee of the Month awards or public recognition during HOA meetings.
Celebrating their wins generates a positive work atmosphere and encourages continued excellence.
Trust is fundamental in any relationship and plays a key role in the manager-HOA dynamic. HOAs should evoke a culture of mutual respect. Empower community managers to:
Lastly, prioritizing community managers' mental and physical health is critical for their long-term engagement and productivity. HOAs can support their employees' health by offering benefits such as:
Encouraging a healthy work-life balance and presenting avenues for stress management influence the community managers' overall job satisfaction and mental well-being.
By implementing these six strategies, HOAs can nurture a productive relationship with their community association managers while backing their mental health. Remember, a supported community manager is more likely to be actively engaged, motivated, and committed to fostering a thriving community.
A good community association manager possesses several qualities, including:
They should be responsive to the community's needs, build relationships with residents, board members, and vendors, and proactively manage and resolve issues that arise within the association.
A community association manager primarily manages homeowners, condominiums, or single housing associations. They oversee the community's day-to-day operations and work closely with the association's board of directors.
On the other hand, a property manager typically deals with individual properties, such as residential or commercial rental properties. Their responsibilities may include finding tenants, collecting rent, handling maintenance and repairs, and ensuring compliance with rental laws and regulations. Property managers work on behalf of property owners to maintain and maximize the value of their investment properties.