Adapting and evolving: How leveraging technology can better serve the communities you manage
It should go without saying that when managing clients, their satisfaction should always be the top priority. When thinking about an HOA specifically, there are many ways to improve homeowner satisfaction within a subset of communities that can be streamlined by HOA software. Below we will discuss some of the many ways you can increase satisfaction in the associations you manage.
Using the proper HOA software in a community provides many benefits, one of which is accessibility. With association management software such as TownSq, getting in touch with the people who can help is more accessible. A phone call or email becomes unnecessary because management can easily access homeowner complaints, comments, questions, and deliberations within an easy-to-use interface. For example, suppose a homeowner loses their dog. In that case, that homeowner can post in their community forum via TownSq. They can send a message directly to management without losing any vital information through the usual channels (I.e., email, phone, paper mail).
Below are a few ways HOA software can make otherwise tedious and stressful processes a quick and easy way to satisfy homeowners.
HOA software is updated and refined constantly like any other software or website. New features and tools are added to optimize satisfaction among homeowners and management. The tools and updated features are expertly crafted based on the needs of the homeowners, and those specific needs produce new ways for management to make the lives of the homeowners easier. TownSq has a few new features that illustrate precisely this. These features include the online voting mentioned above, along with two other processes that have made life easier for homeowners and managers alike.
With HOA software, it’s effortless to increase interactions among homeowners and management. It allows management to bring homeowners into the fold on decisions of any magnitude. Polls or digital voting are a great way to boost homeowners’’ participation in lower-level choices that can impact things in the short term or just to gather information.
Online elections (or digital voting) can get homeowners to give their opinion on larger-scale decisions such as board member elections, event planning, or even maintenance on more critical aspects of the community. When homeowners are allowed to be a part of the decision-making process, huge decisions, there is a dramatic increase in homeowner satisfaction because they feel they are now a part of something bigger than themselves.
In summation, HOA software enhances the community experience and boosts homeowner satisfaction, leading to increased revenue built on the backbone of recurring interests.
TownSq has crafted a case study for one of their largest clients, Goodwin & Co., located in Texas. In the case study, we document how TownSq has helped Goodwin boost revenue, increase customer satisfaction, and streamline support teams. Check it out below to hear Goodwin discuss it themselves.
If you’re interested in adopting TownSq in your communities and increasing homeowner satisfaction, book a demo with our sales team to learn more about how it might fit the needs of your business.