CHOOSE COUNTRY

Frequently Asked Questions


*Premium features may not be available to all communities

How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Please follow the steps below to download the TownSq app:

  1. Open the Google Play Store (Android) or the iTunes store (iOS)
  2. Search or browse for “TownSq”
  3. Select the TownSq icon
  4. Tap Install
  5. Follow the onscreen instructions to complete.

How do I register for TownSq?

Your management company will email you an invite with your login information.

  1. Follow the instructions and create a password.
  2. Provide email address and create a password.

That’s it! You're now registered and logged in to TownSq!

If you have any questions or need your invitation resent, reach out to your management company.

How do I make a payment?*

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

For Payment questions, email support@mytownsq.io

I see a zero balance, but my bill shows an amount due. Why?

The balance online may show zero balance prior to the first of the month, but a payment can be made at any time.

Who do I contact for billing issues and account updates?

If you need to update your mailing address, have questions on your statement or about your bill, please contact your management company.

Do I incur fees when I pay my HOA assessment on TownSq?

When making credit card payments online, there is a $2.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by community association. When making a payment via E-Check, there is a $2.95 convenience fee.

Contact your management company to discuss availability of additional payment options, such as sending a check or setting up Direct Debit, which have no additional cost.

Are you
ready to enhance your community living experience?

Fill out the form to get started today!

We promise not to use your contact information
to send spam.