TOWNSQ Support
One of the most common misconceptions about TownSq is that we are your HOA or Management Company. This is not the case! TownSq is the software that your HOA or Management Company has chosen to oversee communication and collaboration in your neighborhood.
In order for us to better address your support need, please let us know which category best suits your request:
Support from my HOA or
my Management Company
Updating account information displayed in TownSq;
Questions pertaining to account details; account number, charges, refunds;
Maintenance requests, or general questions pertaining to the community.
Support for my TownSq
Account
Support from my HOA/Management Company
Perfect! TownSq is the software that allows you to communicate more directly and effectively between your community.
To speak with the HOA, follow the steps:
Log in to your TownSq account (Not registered? Click here)
Click on "Requests" in the left menu
Click on "Open Request" at the top left
Describe your support request to your community
Submit your request, and you're done!
You will be able to follow all your requests directly from your account:
If you still have questions, contact our support team here!
Support for my TownSq account
Great! We are more than happy to help whenever you need it! Please see below for answers to our most frequently asked question:
Please visit our website at https://app.townsq.io/login using a computer and follow the steps below to register your account:
- Click “Need to Register” on the lower right-hand corner of the page.
- Enter your account number
- Enter the property’s zip code
- Enter your last name
- Click “Continue
- Click “Sign Up
You will be prompted to choose an email address and password.
- Click on Request from the left-side menu.
- Click on Open Request on the right-hand side of the screen.
- Fill out the form and click on Open Request to send your question/request.
Unfortunately, all account details are synced to TownSq from your management company’s accounting system, making TownSq unable to make any adjustments to your account information.
We apologize for the inconvenience and recommend reaching out to your management company directly and requesting to update your information.
More resources are available with our TownSq Tutorials and FAQ:
TownSq Tutorials
Access our channel and learn how to use our features
TownSq FAQ
Frequently asked questions. Premium features may not be available to all communities
