TownSq Frequently Asked Questions

1How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Please follow the steps below to download the TownSq app on your Android:

  1. Open the Google Play Store (Android) or the iTunes store (iOS)
  2. Search or browse for “TownSq”
  3. Select the TownSq icon
  4. Tap Install.
  5. Follow the onscreen instructions to complete.
2How do I register for TownSq?
  1. Visit https://app.townsq.io/associa/signup
  2. Enter your Account Number and Zip code.
  3. Provide email address and create a password.

That’s it! You’re now registered and logged in to TownSq!

3How do I find my account number?

You can find your account number in two places:

  1. On the top portion of the billing statement from your management company; or
  2. In the upper portion of your coupon book
4How do I make a payment?

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on
  3. Click “Make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “Make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
5I see a zero balance, but my bill shows an amount due. Why?

The balance online may show zero balance prior to the first of the month, but a payment can be made at any time.

6Who do I contact for billing issues?

If you have questions on your statement or about your bill, please contact your management company. If you live in an Associa-managed community, you can contact their client accounting department at 888-397-9210.

7How do I update my name or mailing address?

To update your mailing address, you must contact your management company.

8Do I incur fees when I pay my HOA assessment on TownSq?

When making credit card payments online, there is a $2.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by community association. When making a payment via E-Check, there is a $2.95 convenience fee.

Contact your management company to discuss availability of additional payment options, such as sending a check or setting up Direct Debit, which have no additional cost.