CHOOSE COUNTRY

KEY FEATURES & FUNCTIONALITIES

TownSq was developed to meet the three most important needs for managed community dwellers: the need to easily connect with neighbors, securely collaborate with community management teams and vendors and the need to stay up to date on the latest community happenings. The level of functionality depends on the TownSq upgrades and integrations you choose.

TownSq Essential

Thi version of our platform includes the most important functionalities for communities.

Connect

TownSq provides a dedicated channel for boards, homeowners and managers to communicate.

Desktop screen with TownSq app. Polls section selected. Create polls to improve engagement in decisions. Categories: All, Voting, Closed. A list of topics, voting timeframe, and number of votes appears on the page. Topics include Which topics should we discuss in the next meeting? Do you think we should change the community security company? and What do you think about the community cleaning service? A button at the top to Create a poll.

Polls

Want to involve the owners in a certain decision without calling a meeting? Create a poll on TownSq!

  • Make quick decisions based on resident opinions
  • Email and push notifications to increase participation
  • Voting limitation option
  • Graphs of results

Guest Authorization

Improve security with guest authorization. Residents can share an invitation with their guest, and the door attendant checks the invitation with a QR code reader or by searching and confirming the data in TownSq before granting access.

Access Controls

Customize individual access in TownSq according to the needs of your community. Define who can see and do what in the application. Manage the community more effectively with different profiles for porters, janitors, owners, tenants, and other roles.

Desktop screen with TownSq app. Access Control section selected. View who is authorized to enter your community. Button: Scan code. Button: Create authorization. Friday May 4 (Today): James Collins, guest. Authorized by Abigail Thomas, Building 8 Apartment 106. Button: Check in. A list of several guests and the residents who authorized them. On the right side of the screen, a list of residents you can select from.
Desktop screen with TownSq app. Access Control section selected. View who is authorized to enter your community. Button: Scan code. Button: Create authorization. Friday May 4 (Today): James Collins, guest. Authorized by Abigail Thomas, Building 8 Apartment 106. Button: Check in. A list of several guests and the residents who authorized them. On the right side of the screen, a list of residents you can select from.

Guest Authorization

Improve security with guest authorization. Residents can share an invitation with their guest, and the door attendant checks the invitation with a QR code reader or by searching and confirming the data in TownSq before granting access.

Access Controls

Customize individual access in TownSq according to the needs of your community. Define who can see and do what in the application. Manage the community more effectively with different profiles for porters, janitors, owners, tenants, and other roles.

Collaborate

TownSq app on Desktop computer and smartphone. Activities Reservations section open. A calendar for the tennis court in the month of May says: Tennis court of the community - capacity: 4 people, price: free, days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday. Cancellation: any time. A button for the pool house and a button for the party hall are listed as well.

Reservations

No more common area reservation headaches! With TownSq, owners can reserve the ballroom, grills, courts and other spaces without having to call or email the board.

  • Complete acknowledgement of common area rules required
  • Reservations, cancellations and charges report
  • Automatic standby line
  • Block residents in default (optional)
  • Values and terms of use visible at time of booking

Tasks and Maintenance

Never forget any task or maintenance item again. Manage all your to-dos and maintenance items with notifications and reminders as well as recurring records. To further facilitate the work of the board and management, you can privately message management and update the status of tasks.

  • Reminder notifications
  • Define user access for each task
  • Schedule maintenance
  • Designate tasks as public or private

Desktop computer with the TownSq app. Assignments section selected. Register, monitor and organize your HOA activities and maintenance. May 11: Pool Cleaning, category: Pool. May 15: Monthly Physical Plant Maintenance Checklist, category Operations. May 23: Guard House Painting, category: Projects. May 28 Pest control, category Pest control. April 29 Tree Trimming, category: annual maintenance.
Desktop computer with the TownSq app. Assignments section selected. Register, monitor and organize your HOA activities and maintenance. May 11: Pool Cleaning, category: Pool. May 15: Monthly Physical Plant Maintenance Checklist, category Operations. May 23: Guard House Painting, category: Projects. May 28 Pest control, category Pest control. April 29 Tree Trimming, category: annual maintenance.

Tasks and Maintenance

Never forget any task or maintenance item again. Manage all your to-dos and maintenance items with notifications and reminders as well as recurring records. To further facilitate the work of the board and management, you can privately message management and update the status of tasks.

  • Reminder notifications
  • Define user access for each task
  • Schedule maintenance
  • Designate tasks as public or private

Desktop and mobile screens open to the TownSq app. The Forum section is open. Forum for your HOA organized by topic and category. Exchange information, interact and collaborate with your neighbors. Two buttons: Create category and create topic. The main screen has a list of topics, the category and status of the topic, which resident the topic was create by, the number of comments, and when the topic was last updated. Topics include Cleaning company, and I love this website congratulations for the implementation.

Forum

The Forum is an open space for communication and collaboration. Unlike public social networks, only community residents can access this channel, keeping community happenings private.

  • Classifieds
  • Encourages collaboration
  • Create direct messages through forum topics
  • Private forum threads between specific groups

Stay Up-to-Date

Desktop screen with TownSq app. News and Events tab is selected. Share news and important information to all of your residents. A list of pinned alerts (Community Schedule), events (Annual Community Party) and recent activity (Party room available for reservations, Planned water outage). At the top, a button to create announcements.

News

One of TownSq's biggest goals is to improve communication between management and residents. With the News feature, you can create general announcements or community events. All users will receive email and smartphone notifications (depending on their settings) when a new announcement or event is created.

  • Instant email and push notifications
  • Announcement of community events
  • Automatic reminders for important news items
  • Efficient and effective communication
  • Save paper and time

Documents

One of TownSq's most popular features is virtual access to important documents, such as meeting minutes, financials and governing documents among others.

  • Access to important documents
  • Share account balances
  • Customizable categories
  • Private folders for management
  • Increased transparency
  • Home listings

In addition, with TownSq, you can register residents in default, renters and dependents, set up your profile and privacy, and more, as TownSq functionalities are constantly evolving and growing.

TownSq app on desktop computer. Documents section is selected. Access and download your HOA's important documents. A list of example documents includes Pool House rules.txt, Minutes template document.doc, Kids party room rules.pdf, internal rules.pdf, convention.pdf. Categories include Recent, Announcements, Balance Sheets, Minutes, Regulations, and Templates. A button to add categories is included.
TownSq app on desktop computer. Documents section is selected. Access and download your HOA's important documents. A list of example documents includes Pool House rules.txt, Minutes template document.doc, Kids party room rules.pdf, internal rules.pdf, convention.pdf. Categories include Recent, Announcements, Balance Sheets, Minutes, Regulations, and Templates. A button to add categories is included.

Documents

One of TownSq's most popular features is virtual access to important documents, such as meeting minutes, financials and governing documents among others.

  • Access to important documents
  • Share account balances
  • Customizable categories
  • Private folders for management
  • Increased transparency
  • Home listings

In addition, with TownSq, you can register residents in default, renters and dependents, set up your profile and privacy, and more, as TownSq functionalities are constantly evolving and growing.

Desktop and mobile views of TownSq app, Messages section open, filtered to only include Pending messages. Send messages directly to a resident. For example, delivery notices, notifications, fines, among others. There is a create message button on the right side of the screen. The main portion of the screen has a list of message titles, which resident created the message, the category, and when it was last updated. Messages include Trash bag on the ground, homeowner welcome kit, smoking on balconies, 1st notice of violation and warning of fines.

Real-Time Notifications

When the board or management team needs to initiate a conversation with a resident, they can send a private message. This is helpful for when management or the board needs to send alerts, warnings, fines or simple messages to a resident.

Security and Control

Safety is always an extremely important issue in the community. To ensure security, it's necessary to have clear procedures for access and effective communication between the concierge and the community. With TownSq you control the entrance of visitors and service providers.

  • List of parties authorized to enter community updated in real time
  • Agility and safety for porters
  • Registration of entrances in the community

Desktop screen with TownSq app. Access Control section selected. View who is authorized to enter your community. Button: Scan code. Button: Create authorization. Friday May 4 (Today): James Collins, guest. Authorized by Abigail Thomas, Building 8 Apartment 106. Button: Check in. A list of several guests and the residents who authorized them. On the right side of the screen, a list of residents you can select from.
Desktop screen with TownSq app. Access Control section selected. View who is authorized to enter your community. Button: Scan code. Button: Create authorization. Friday May 4 (Today): James Collins, guest. Authorized by Abigail Thomas, Building 8 Apartment 106. Button: Check in. A list of several guests and the residents who authorized them. On the right side of the screen, a list of residents you can select from.

Security and Control

Safety is always an extremely important issue in the community. To ensure security, it's necessary to have clear procedures for access and effective communication between the concierge and the community. With TownSq you control the entrance of visitors and service providers.

  • List of parties authorized to enter community updated in real time
  • Agility and safety for porters
  • Registration of entrances in the community

Desktop and mobile screens of TownSq app, package control section open. There is a button for Add new packages. Two lists take up the main section of the page: Pending and Picked up. The lists contain the date, the name of the person the package is for, the location, carrier and tracking number.

Package and Order Tracking

With TownSq, you can manage all orders arriving at the community. The front office knows which orders have arrived and which have been picked up by the residents, easing the work load for boards and reducing the number of forgotten packages in the back office.

  • Order registration by bar code reader
  • Pick-up voucher linked to delivery record
  • Virtual Signature
  • Push notification to the resident when package arrives
  • Order history
  • Online mail protocol book

UNLOCK MORE FOR YOUR COMMUNITY BY TAKING ADVANTAGE OF ADDITONAL TOWNSQ SOLUTIONS.

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