KEY FEATURES & FUNCTIONALITIES
TownSq was developed to meet the three most important needs for managed community dwellers: the need to easily connect with neighbors, securely collaborate with community management teams and vendors and the need to stay up to date on the latest community happenings. The level of functionality depends on the TownSq upgrades and integrations you choose.
TownSq Essential
This version of our platform includes the most important functionalities for communities.
Connect
TownSq provides a dedicated channel for boards, homeowners and managers to communicate.
Polls
Want to involve the owners in a certain decision without calling a meeting? Create a poll on TownSq!
- Make quick decisions based on resident opinions
- Email and push notifications to increase participation
- Voting limitation option
- Graphs of results
Guest Authorization
Improve security with guest authorization. Residents can share an invitation with their guest, and the door attendant checks the invitation with a QR code reader or by searching and confirming the data in TownSq before granting access.
Access Controls
Customize individual access in TownSq according to the needs of your community. Define who can see and do what in the application. Manage the community more effectively with different profiles for porters, janitors, owners, tenants, and other roles.
Guest Authorization
Improve security with guest authorization. Residents can share an invitation with their guest, and the door attendant checks the invitation with a QR code reader or by searching and confirming the data in TownSq before granting access.
Access Controls
Customize individual access in TownSq according to the needs of your community. Define who can see and do what in the application. Manage the community more effectively with different profiles for porters, janitors, owners, tenants, and other roles.
Collaborate
Reservations
No more common area reservation headaches! With TownSq, owners can reserve the ballroom, grills, courts and other spaces without having to call or email the board.
- Complete acknowledgement of common area rules required
- Reservations, cancellations and charges report
- Automatic standby line
- Block residents in default (optional)
- Values and terms of use visible at time of booking
Tasks and Maintenance
Never forget any task or maintenance item again. Manage all your to-dos and maintenance items with notifications and reminders as well as recurring records. To further facilitate the work of the board and management, you can privately message management and update the status of tasks.
- Reminder notifications
- Define user access for each task
- Schedule maintenance
- Designate tasks as public or private
Tasks and Maintenance
Never forget any task or maintenance item again. Manage all your to-dos and maintenance items with notifications and reminders as well as recurring records. To further facilitate the work of the board and management, you can privately message management and update the status of tasks.
- Reminder notifications
- Define user access for each task
- Schedule maintenance
- Designate tasks as public or private
Forum
The Forum is an open space for communication and collaboration. Unlike public social networks, only community residents can access this channel, keeping community happenings private.
- Classifieds
- Encourages collaboration
- Create direct messages through forum topics
- Private forum threads between specific groups
Stay Up-to-Date
News
One of TownSq's biggest goals is to improve communication between management and residents. With the News feature, you can create general announcements or community events. All users will receive email and smartphone notifications (depending on their settings) when a new announcement or event is created.
- Instant email and push notifications
- Announcement of community events
- Automatic reminders for important news items
- Efficient and effective communication
- Save paper and time
Documents
One of TownSq's most popular features is virtual access to important documents, such as meeting minutes, financials and governing documents among others.
- Access to important documents
- Share account balances
- Customizable categories
- Private folders for management
- Increased transparency
- Home listings
In addition, with TownSq, you can register residents in default, renters and dependents, set up your profile and privacy, and more, as TownSq functionalities are constantly evolving and growing.
Documents
One of TownSq's most popular features is virtual access to important documents, such as meeting minutes, financials and governing documents among others.
- Access to important documents
- Share account balances
- Customizable categories
- Private folders for management
- Increased transparency
- Home listings
In addition, with TownSq, you can register residents in default, renters and dependents, set up your profile and privacy, and more, as TownSq functionalities are constantly evolving and growing.
Real-Time Notifications
When the board or management team needs to initiate a conversation with a resident, they can send a private message. This is helpful for when management or the board needs to send alerts, warnings, fines or simple messages to a resident.
Security and Control
Safety is always an extremely important issue in the community. To ensure security, it's necessary to have clear procedures for access and effective communication between the concierge and the community. With TownSq you control the entrance of visitors and service providers.
- List of parties authorized to enter community updated in real time
- Agility and safety for porters
- Registration of entrances in the community
Security and Control
Safety is always an extremely important issue in the community. To ensure security, it's necessary to have clear procedures for access and effective communication between the concierge and the community. With TownSq you control the entrance of visitors and service providers.
- List of parties authorized to enter community updated in real time
- Agility and safety for porters
- Registration of entrances in the community
Package and Order Tracking
With TownSq, you can manage all orders arriving at the community. The front office knows which orders have arrived and which have been picked up by the residents, easing the work load for boards and reducing the number of forgotten packages in the back office.
- Order registration by bar code reader
- Pick-up voucher linked to delivery record
- Virtual Signature
- Push notification to the resident when package arrives
- Order history
- Online mail protocol book
UNLOCK MORE FOR YOUR COMMUNITY BY TAKING ADVANTAGE OF ADDITONAL TOWNSQ SOLUTIONS.
Accounting Integrations
TownSq’s cutting-edge API allows for easy integration with the accounting system of your choice. You’ll maximize the power of both platforms, making it easier than ever for homeowners to manage their accounts and boards and community managers to manage financials. Options include:
- Online payments
- Account management
- Workflow management
- Budgeting and reporting
- And more
Concierge
Perfect for luxury high-rises, the concierge upgrade gives your communities the conveniences of:
- Package management
- Valet and vehicle management
- Shift logs (incident reporting)
- And more
Website
Promote your communities with a completely custom, mobile-friendly website featuring:
- Fast and easy set up and updates
- An array of themes, fonts and colors to choose from
- Multiple page templates
- Fully responsive web design for mobile and tablet views
- And more